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Return & Refund

How can I refund an item?

Payment Methods

Mode of Payment

What payment methods do you accept?

Are my bank details trusted for online payments at Knot Bene?

Unsuccessful Payment

My credit card details have been rejected, what do I do?

Shopping

Shopping at Knot Bene

How can I place an order at Knot Bene?

Why do I have to verify my phone number?

Account on Knot Bene

Why login and what does it mean?

How do I create a Knot Bene account?

Products

Unavailable Items

Something is missing from my order, what do I do?

What if I receive a different item than the one I ordered?

The item I want is out of stock. What do I do?

Delivery

Delivery Locations & Process

Which Countries Knot Bene ship to?

How long does my order take to be delivered?

Shipping & Charges

What are your charges for delivery & shipping?

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