Our goal is to offer you the best shipping option. We’re keen to provide the very highest levels of responsiveness to you at all times. The time frame for order delivery is divided into two parts:
- Processing time: Order verification and preparation at the factory level which usually takes around 2–4 days.
- Order quality check and packaging which occur at our distribution offices.
- Shipping time: This refers to the time it takes for items to be shipped from our distribution office to the destination. International delivery usually takes about 15 – 30 business days.
- We will notify our customers after order placement for any reschedule/delays of the declared delivery time span.
Scope of guarantee
All products on KnotBene.com are guaranteed to be delivered within maximum 60 business days. If you buy any product through the site, you are protected if you don't receive your order within the mentioned time.
Full refunds are not available under the following circumstances:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of KnotBene.com
Guaranteed Protection Period
You can submit refund requests up to 5 days after your order has exceeded 60 business days without being delivered from the order placement date. You can do this by following the refund policy by stating the reason of “undelivered product”.
Conditions for Submitting Refund Requests
- You didn't receive your order within the guaranteed delivery time.
- You can submit refund requests up to 5 days after your order has exceeded 60 days without being delivered from the order placement date.