Refund , Exchange Cancellation Policy
If you request a refund, Knot Bene will refund (100% ) of the original amount only to the original payment method that was used to make the booking.
Refunds of payments are applicable only in the cases of:
- Product is not as described with an attached picture proof.
- Product defect with an attached picture proof.
- Product was not delivered within the declared delivery policy.
Once a refund is requested, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You can request for a return within 2 days upon receipt of the order.
** Products that are on Sale can only be exchanged.
You can always exchange size after 48 hours, the maximum number of items exchanged is three, and a maximum of 3 orders.
Please also note that:
- Item should be in a good condition and not used along with the original tag.
- It should also be in the same brand box you received.
In case you wish to cancel an order within 24 hours of placing the order, a refund of (100% ) of the amount paid will be processed within “10 “ business days.
Please Note that the above policy doesn't apply during Sale or Black Friday or any discount codes used.